ELDOR AI

Book a demo

Run free audit

ELDOR AI

Book a demo

Run free audit

SOLUTIONS · FOR SUPPORT LEADS

A calmer queue, and a team that handles judgment.

Your team stops copy-pasting the same six answers. Their day becomes the hard conversations, with the routine handled and the context already assembled.

WHAT YOU GET

The repetitive 78% handled before the queue.

Eldor answers routine questions on every channel, learns from your team’s corrections and flags sentiment and SLA risk before it becomes a problem.

AI answers are often stale or made up. We compare what each engine says about your products with your live store and flag every mismatch.

Up to 78% of repetitive conversations handled before they reach the queue.

Wrong prices, sizes, materials and stock.

A knowledge base that learns from your team’s corrections.

Invented claims, like policies you do not offer.

SLA tracking and sentiment flags built in.

Products AI does not know you sell.

Escalations with the conversation summarised.

The source behind every wrong answer.

Book a demo

ELDOR · SUPPORT QUEUE

4 moments

Handled · Delivery date

Resolved

SHOPPER

When will my order arrive?

ELDOR

Thursday, between 10 am and 6 pm. I will share the tracking link as soon as it ships.

Correction · Learned

Updated

SIGNAL

Team corrected an answer on gift wrapping

ELDOR

Got it. Gift wrapping is free on orders over ₹2,000. I will use this from now on.

Sentiment · Frustrated

Flagged

SHOPPER

This is the third time I am asking

ELDOR

I am sorry for the wait. I have moved this to our team with the full history, marked urgent.

SLA · 2 hours left

At risk

SIGNAL

Escalation close to its SLA

ELDOR

This ticket breaches its SLA in 2 hours. Reassign it, or reply with the suggested draft?

4 MOMENTS · A CALMER QUEUE

illustrative

AI ANSWERS

Are AI engines creating tickets for your team?

When ChatGPT or Gemini gets your shipping or returns policy wrong, the confused shopper ends up in your queue. The free audit shows what each engine says and how to correct it.

See every shopper prompt we tested, which engines named you, and who they recommended instead.

Your returns, shipping and COD policies tested on each engine.

25 prompts written for your category and price band.

Wrong or outdated answers flagged, with the source behind them.

Won, lost or absent, engine by engine.

Policy pages that AI can quote, drafted for you.

The competitor and source behind every loss.

A fix plan ranked by impact.

The prompts worth winning first.

Run a free AI audit

POLICY PROMPTS · 25 TESTED

9 wrong

“does your brand accept returns on sale items”

✓

Right on 2 of 4

“how long does your brand take to deliver”

Wrong on all 4

“does your brand offer cash on delivery”

✓

Right on 3 of 4

“how to cancel an order from your brand”

✓

Right on 1 of 4

“your brand customer support contact”

✓

Right on 4 of 4

5 OF 25 SHOWN

sample data

MEASURE IT

What to measure in your first 30 days.

Worth knowing: your team needs to see corrections take effect, or they will stop giving them. Show the knowledge base improving in the first fortnight.

Share your store and up to five competitors. We run the audit and walk you through the results on a call.

Ticket volume reaching a person, by intent.

No install and no card.

Knowledge coverage and the biggest gaps.

25 prompts across four AI engines.

Handle time on escalated threads, which should fall as context improves.

100 products checked against your live store.

Team sentiment: is the work more interesting, or just less?

A report and fix plan you keep.

Book a demo

ONBOARDING · YOUR STORE

in progress

Connect your store

DAY 1 · ONE-CLICK APP

Connect every channel

WHATSAPP · INSTAGRAM · EMAIL

Import policies and FAQs

KNOWLEDGE BASE BUILT

Set SLAs and escalation rules

YOUR THRESHOLDS

Go live and review daily

LIVE IN A DAY

Instagram

Web chat

LIVE IN A DAY · NO REBUILD

illustrative

QUESTIONS

What support leads ask us.

Not covered here? Email founders@eldor.ai and a founder will reply.

How does it learn from our team?

−

When someone corrects an answer, Eldor updates its knowledge base and uses the correction from then on.

Can we see SLA risk?

What reaches our queue?

Which channels are covered?

How fast can we go live?

See Eldor on your own support queue.

Book a 20-minute demo and we will run Eldor on your real questions, or start with a free AI audit.

Book a demo

Run free AI audit