Setup guide
How to install Eldor's Meta app
Eldor enables e-commerce brands to deploy conversational AI agents for shopping, customer support and cart recovery in both WhatsApp and Instagram chats. Follow this guide to connect your store.
Last updated 7 October 2026
Step 2: Create or connect your store
Connect your store from platforms like Shopify, or create one from scratch on Eldor.
Step 3: Connect the Meta app
Go to Settings → Integrations and open Meta App, or go directly to admin.eldor.ai/settings/integrations/meta. Connect with Facebook Login.
Step 4: Complete the installation
Work through the connection flow:
Connect your account to Eldor's app.
Fill in the required business details.
Select the WhatsApp Business account to connect.
Select the catalog Eldor's shopping agent will access.
Finish the final step to complete the installation.
The status changes to "Connected" once everything is done.
Step 5: Create your WhatsApp shopping agent
Once connected, set up your first WhatsApp shopping agent from the admin dashboard.
What Eldor can access
With your permission, Eldor's Meta app accesses only what it needs to run your agents:
Your business account details and the WhatsApp phone number and Instagram account you choose to connect.
The product catalog you select, so the agent can recommend and share products.
Messages sent to and from your business on the connected channels, so the agent can reply and show conversations in your inbox.
We never sell this data or use it for advertising. See our Privacy Policy for details.
Disconnecting and deleting data
You can disconnect the Meta app at any time in Settings → Integrations, or by removing Eldor AI - Agentic Commerce OS from your Facebook settings under Apps and Websites. To delete data Eldor already holds, follow our Data Deletion Policy.
Need help?
If you have any trouble connecting the Meta app, email support@eldor.ai and we will get you unblocked.