Legal
Data Deletion Policy
This policy explains how to ask Eldor AI Technologies Private Limited ("Eldor") to delete your personal data, including data we receive through Facebook Login, WhatsApp and Instagram, and what happens after you ask. It works alongside our Privacy Policy at eldor.ai/privacy-policy.
Last updated 7 October 2026
Who can request deletion
Anyone whose personal data Eldor holds can ask us to delete it, including:
Merchants and their team members with an Eldor account, including accounts created with Facebook or Google sign-in.
Shoppers who chatted with a brand through Eldor on WhatsApp, Instagram, web chat or email.
Website visitors who booked a demo, requested an AI visibility audit or contacted us.
Deleting your data is free, and we will never ask for your password.
Method 1: Email us (recommended)
Send an email to support@eldor.ai with:
Subject: Data Deletion Request
If you have an Eldor account: the email address linked to it.
If you are a shopper: the phone number or Instagram handle you used, and the brand you chatted with.
Optional: anything specific you want deleted, if you do not want everything removed.
Please send the request from the email address or account it concerns, so we can confirm it is really you.
Method 2: Remove Eldor from Facebook
If you connected Eldor with Facebook Login, you can remove its access from your Facebook account:
Go to your Facebook profile's Settings & Privacy, then Settings.
Click Apps and Websites.
Select Eldor AI - Agentic Commerce OS.
Click Remove.
Removing the app stops Eldor from receiving new data from your Facebook account. To delete data we already hold, also send an email request as described in Method 1.
Method 3: Close your merchant account
Merchants can disconnect WhatsApp, Instagram and other channels at any time in Settings, then Integrations, in the Eldor dashboard at admin.eldor.ai. When you cancel your account, we delete your account, store, catalog and shopper conversation data from our active systems within 30 days, as set out in our Privacy Policy. To have it deleted sooner, email support@eldor.ai.
What happens after you ask
We acknowledge your request and verify that it comes from you. If we cannot verify it, we will tell you what else we need.
We permanently delete your personal data, including your profile, connected account details and conversation history, from our active systems. We also tell the service providers that process it for us to delete it.
We email you to confirm once deletion is complete. This usually takes 3 to 5 business days and never more than 30 days.
Copies in our encrypted backups are overwritten within a further 30 days. Until then they are not used for any purpose.
If you are a shopper
Brands that use Eldor decide how their customers' conversations are handled, and we process that data on their behalf. If you ask us directly, we will verify your request, let the brand know, and delete your data from Eldor unless the brand needs to keep it for a legal reason, for example to complete an order or a refund. You can also contact the brand directly.
What we may keep
We may keep limited information after a deletion request only where we must, and only for as long as we must:
Records the law requires us to keep, such as invoices and tax records.
Information needed to prevent fraud or abuse, keep the Services secure, or resolve a dispute or legal claim.
A record that you asked for deletion, so we can honour it.
We may also keep aggregated or de-identified data that can no longer identify you.
Before you ask
Deletion is permanent and cannot be undone. If you are a merchant, deleting your data disconnects your channels and stops Eldor's agents from replying to your customers. Save a copy of anything you want to keep first.
Questions and grievances
For questions about this policy or a deletion request, email support@eldor.ai. If you are not satisfied with our response, contact our Grievance Officer:
Name: Lokesh Sharma, Co-founder & CEO
Email: founders@eldor.ai
Company: Eldor AI Technologies Private Limited
Address: No-2590, KNO-2152/2590, HSR Layout 1st Sector, Bangalore South, Bengaluru, Karnataka 560102, India
You may also complain to the Data Protection Board of India or, if you are in the EU or UK, your local data protection authority.