ELDOR AI

Book a demo

Run free audit

ELDOR AI

Book a demo

Run free audit

SOLUTIONS · FOR CX HEADS

Resolution up, cost per ticket down, CSAT protected.

Your queue stops being a wall of repeated questions. What reaches a person is the judgment work, with the history already read and a recommended next step attached.

WHAT YOU GET

Up to 78% auto-resolved, with guardrails.

Eldor resolves the repetitive conversations across every channel and hands your team only what needs judgment, with full context and a complete audit trail.

AI answers are often stale or made up. We compare what each engine says about your products with your live store and flag every mismatch.

Up to 78% of conversations auto-resolved, within guardrails you set.

Wrong prices, sizes, materials and stock.

One inbox for WhatsApp, Instagram, web chat and email.

Invented claims, like policies you do not offer.

Escalations arrive summarised, with a recommended next step.

Products AI does not know you sell.

A full audit trail of every answer and action.

The source behind every wrong answer.

Book a demo

ELDOR · CX INBOX

4 moments

WhatsApp · Order status

Resolved

SHOPPER

Where is my order?

ELDOR

It is out for delivery and should reach you by 6 pm today. Here is the live tracking link.

Instagram · Exchange

Resolved

SHOPPER

Can I exchange this for a bigger size?

ELDOR

Yes. I have raised an exchange for size L, with free pickup tomorrow.

Email · Damaged item

Escalated

SHOPPER

My order arrived damaged

ELDOR

Sorry about that. I have passed this to our team with your photos and order details. They will reply here shortly.

Web chat · Sale items

Resolved

SHOPPER

Do you refund sale items?

ELDOR

Sale items can be exchanged but not refunded, as per our policy. Want me to start an exchange?

AUTO-RESOLVED · AUDIT TRAIL ON

illustrative

AI ANSWERS

When shoppers ask AI about your policies, is it right?

Shoppers now ask ChatGPT and Gemini about your returns, shipping and COD before they ask you. Wrong answers turn into angry tickets. The free audit shows what each engine says about your policies.

See every shopper prompt we tested, which engines named you, and who they recommended instead.

Your returns, shipping and COD policies tested on each engine.

25 prompts written for your category and price band.

Wrong or outdated answers flagged, with the source behind them.

Won, lost or absent, engine by engine.

Policy pages that AI can quote, drafted for you.

The competitor and source behind every loss.

A fix plan ranked by impact.

The prompts worth winning first.

Run a free AI audit

POLICY PROMPTS · 25 TESTED

9 wrong

“does your brand accept returns on sale items”

✓

Right on 2 of 4

“how long does your brand take to deliver”

Wrong on all 4

“does your brand offer cash on delivery”

✓

Right on 3 of 4

“how to cancel an order from your brand”

✓

Right on 1 of 4

“your brand customer support contact”

✓

Right on 4 of 4

5 OF 25 SHOWN

sample data

MEASURE IT

What to measure in your first 30 days.

Worth knowing: set escalation thresholds conservatively in week one. It is far easier to loosen them once you trust Eldor than to win back a customer it got wrong.

Share your store and up to five competitors. We run the audit and walk you through the results on a call.

Deflection rate by intent, not just overall.

No install and no card.

First-response and resolution time, AI versus human.

25 prompts across four AI engines.

CSAT on AI-resolved threads against human-resolved ones.

100 products checked against your live store.

Which intents escalate most, so you know what to document next.

A report and fix plan you keep.

Book a demo

ONBOARDING · YOUR STORE

in progress

Connect your store

DAY 1 · ONE-CLICK APP

Connect every channel

WHATSAPP · INSTAGRAM · EMAIL

Import policies and FAQs

KNOWLEDGE BASE BUILT

Set escalation thresholds

CONSERVATIVE IN WEEK ONE

Go live and review daily

LIVE IN A DAY

Instagram

Web chat

LIVE IN A DAY · NO REBUILD

illustrative

QUESTIONS

What CX heads ask us.

Not covered here? Email founders@eldor.ai and a founder will reply.

Will it replace my team?

−

No. It takes the repetitive conversations so your team spends its time on the ones that need judgment.

How do escalations work?

Can we see what the agent said?

Which channels are covered?

How do we measure success?

See Eldor on your own support queue.

Book a 20-minute demo and we will run Eldor on your real questions, or start with a free AI audit.

Book a demo

Run free AI audit